Privacy policy

Last updated: September 25, 2025

1. Privacy Policy

Grantham is committed to maintaining the privacy, confidentiality, and security of all personal information provided by its users. By using the Website, customers consent to the collection and processing of personal data as outlined herein.

The information collected during registration, browsing, or while placing an order may include, but is not limited to: full name, email address, contact number, billing and shipping address, date of birth, gender, occupation, browsing preferences, and detailed transaction history. This information may be used for purposes including, but not limited to: processing and fulfilling customer orders, verifying payment transactions, enhancing security protocols, providing timely customer support, sending order updates, newsletters, promotional campaigns, or other communications relevant to the customer’s use of Grantham services. Customers may opt out of promotional communications at any time by following the instructions provided in the communications.

Grantham may share customer data only on a need-to-know basis with trusted third parties such as courier partners, payment gateway providers, banks, data analytics service providers, and governmental or regulatory authorities (when required by applicable law). Under no circumstances shallGrantham sell or rent customer information to unauthorised third parties for marketing purposes.

The Website uses cookies and related technologies to improve user experience, customise website functionality, remember login details, and collect analytics data. Customers may control their cookie preferences through browser settings, though disabling cookies may limit certain features of the Website.

Grantham undertakes commercially reasonable measures to ensure the securityof allcustomerdata through the use of encryption, secure servers, firewalls, and restricted access. However, customers are also expected to exercise caution by safeguarding their login credentials and ensuring that account details are not disclosed to unauthorised persons.

In the case of authors submitting manuscripts under the “Publish Your Book” program, all submissions must be original, grammatically correct, and free from defamatory, obscene, or unlawful content. Grantham reserves absolute discretion to accept or reject manuscripts without providing detailed reasons. The standard review timeline for submissions is approximately three to four weeks. Any applicable fees for publishing services shall be clearly communicated in advance and must be paid in full before the commencement of services.

Grantham further reserves the right to suspend or permanently terminate user accounts without notice if a user is found in violation of these Terms & Conditions, engages in misuse of services, fails to make due payments, is involved in fraudulent activity, or where such termination is mandated by law enforcement or government authorities. Upon termination of an account, access to user data may be permanently restricted or deleted, subject to regulatory compliance requirements.